Terms and Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern TVBOXCOMPANY relationship with you in relation to this website. The term ‘TVBOXCOMPANY’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is in STONE Staffordshire. The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Extended Guarantees
Any extended guarantees are with the manufacturers and not with TVBOXCOMPANY.
To qualify for any extended  guarantee (where applicable), you must register your product with the respective manufacturer within 30 days of purchase.
Failure to register within 30 days will invalidate the extended warranty.
Any extended guarantee does not cover damage cause by mis-use.


Use of our web site
The content of the pages of this website is for your general information and use only. It is subject to change without notice. You acknowledge that any information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

There may be occasions where a product is out of stock and we have to substitute this product with a comparable item. Therefore, due to these constraints with suppliers or manufacturing tolerances,  product images may occasional vary. We make best en-devours to ensure that web images are as accurate as possible, however, we cannot offer this guarantee with the printed catalogue.

 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

 It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without TVBOXCOMPANY prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Our Use of Cookies
Using cookies is a convenient technique for having the browser remember some specific information, ie items in your shopping cart.

 You can choose to disable these cookies and still browse the site, however, the site will not function as intended. You will need to enter the same information repeatedly and you may find the contents of your basket has emptied. The help information in your browser software should provide you with instruction on how to deal with cookies.

 Cookies may be categorized as "session" or "persistent" cookies. "Session" cookies are temporary cookies that are used to maintain context or "state" between otherwise stateless Web transactions (e.g., to maintain a "shopping basket" of goods selected during a single logical session at a site) and that must be deleted at the end of the web session in which they are created.

"Persistent" cookies remain over time and can be used for a variety of purposes. eg: To maintain contents of your cart, to track a user's access over time and across websites, or to establish user preferences.

 This Website may use both session and persistent cookies.


Financial Transactions:
The TVBOXCOMPANY website does not collect, hold or store any sensitive financial details. Our web site passes only your delivery address and basket total to PayPal who handle all financial transactions on our behalf.
At no point do PayPal divulge any of your financial details to TVBOXCOMPANY, only a notification that your payment was successful or failed.

You can find PayPal's Privicy Policy HERE

Whilst we attempt to protect your personal information, we cannot ensure or warrant the security of any information you provide to us and you transmit such information to us at your own risk. Once we receive your transmission we attempt to ensure the security of your personal information on our systems.


Sale Items:
At various times we may offer a fixed percentage discount or voucher code across some or our entire product range. These offers are not applicable to any of our already heavily discounted items.

Some of our heavily discounted items may revert back to their original full price and then be subject to the same discount percentage as the rest of the web site.

On occasions, this may result in some of these items seeing an increase in price.

Only one discount code, voucher or promotion can be used at any one time (unless otherwise agreed).

If your order is found to, or suspected to contravene or attempt to circumvent any discounts or promotions, then we reserve the right to cancel your order.


System Integrity:
You may not use any device, software or routine to interfere or attempt to interfere with the proper working to this site or any transaction conducted on our site. You may not take any action which imposes an unreasonable or disproportionately large load on our infrastructure. You may not disclose or share your password with any third parties or use your password for any unauthorised purpose. The site contains robot exclusion headers and you agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained herein without our prior written permission. You agree that you will not use any device, software or routine to interfere with the proper working of the site.

Following the above statement, our web server has a number of security features in place, these may generate the occasional false positive resulting in you being denied access to our web site or email services. If you feel that these may have affected you, please contact us.

All warranties will be void if you attempt to reprogram your VPN router.
Power supply only have 1 month warranty.
We install 3rd Party Firmware on all our routers. By replacing factory firmware with 3rd Party firmware, manufacturers may no longer honour their product warranty. We are confident that every router sold will function as advertised, because we open, inspect, upgrade, configure, and then fully test all our routers before they are dispatched. That is why we guarantee you will receive a working unit and offer our own 90-day hardware warranty included with all NEW DD-WRT routers & 45 days on PRE-OWNED REFURBISHED routers purchased from us.
Pre-Owned Refurbished routers may show signs of use, light marks or surface scratches, may or may not include original box but are 100% fully tested and working.
Payment methods: PayPal, Credit Cards & Debit Cards all taken by PayPal and not ourselves.

We strive to ensure all information on our site is accurate and up to date. However, the contents of the site are naturally subject to change from time to time. That means, we can’t always guarantee the accuracy of all information on the site. YOU ARE RESPONSIBLE FOR CHECKING THE ACCURACY OF RELEVANT FACTS AND OPINIONS GIVEN ON THE SITE BEFORE ENTERING INTO ANY COMMITMENT BASED UPON THEM.