FAQ's

TVBC FAQ's

 


FAQ

These are the most frequently asked questions & answers.
We will continue to update this page as and when new questions are asked. If you having issues with your device this page should cover your problem.

Some of the video guides will be in the old company name, We were previously know as KODITVBOXES we just changed our trading as name. More info can be found HERE

NOTE:- We do not host or upload any videos, films, media files or live streams, we do not develop any 3rd Party Add-ons inside Kodi, please do not ask TVBC for any unofficial Kodi Add-on support, NO 3rd party Add-on Support will given!

 


 

Q. Do i need a Google account to use a TVBC Smart TV Box?
A. You do not require a Google account to use any Smart TV Box, however we strongly recommend you make a free Google account, it has many uses, especially the Google Play Store where you can download and update thousands of Apps for your Smart TV Box. Your Smart TV Box will come with the Google Play Store preinstalled. If you wish to see the thousands of available Apps please click HERE

Q. How do i sign up for a free Google account?
A. You can sign up for free Google Account within the preinstalled App on the TVBC Smart TV Box or click HERE  - Please Note you do not need to make a Gmail address you can use your own email address!

Q. Do you have any video guides to help me with my new box?
A. Yes we have a YouTube channel with lots of helpful guides, please subscribe HERE to our channel it's completely free and will notify you of any new video's that we upload.
We only ask you give the video the thumbs up if they've helped you. Our Channel can also be found HERE

Q. What is Kodi?
A. Kodi® (formerly known as XBMC™) is an award-winning open source (GPL) software media centre for playing videos, music, pictures, games, and more.
Kodi® runs on Linux, OS X, Windows, iOS, and Android, featuring a 10-foot user interface for use with televisions and remote controls.
It allows users to play and view most videos, music, podcasts, and other digital media files from local and network storage media and the Internet.

Q. What is the difference between XBMC and KODI?
A. KODI is the new name for XBMC it's just had a name change nothing more.

Q. what is the difference between Jarvis and Krypton?
A. Krypton, version 17, is the most current stable version, Jarvis, Version 16 is the previous version and Leia version 18 will be the next release from the official Kodi® Team.

...VERY VERY IMPORTANT PLEASE READ THIS!!
Q. I think my box is faulty... It's not opening the KODI App, Or its taking lots of clicks on the KODI icon before it opens,
Or its opening to a black screen and crashing back to my android screen. Or some of my Android Apps are not working there crashing when i try to open them.

A. This is usually caused by NOT exiting from KODI correctly. There are lots of services running in the background and by not exiting correctly you can and will corrupt your file system. (These Boxes are rooted very important to exit correctly)

Q. How should I exit from the KODI correctly?
A. Please follow this simple procedure to exit correctly and you should never have this problem HERE

Q. I am getting script errors in Kodi what is causing this?
A. Script errors can be caused by a few different scenarios, first check you're connected to the Internet, script errors can be cause by broken add-on's or links, they can be caused by your Internet service provider blocking certain sites.

Internet Service Provider Section
Q. My Internet supplier Virgin seem to be blocking some add-on's from working what can I do?
A. If you have Virgin as your Internet supplier you will first need to disable your Web Safe. Log in to your My Virgin Account and disable it or you will be limited to what you can view. Information how to do it is HERE
.

Q. My Internet supplier BT seems to be blocking some add-on's from working what can I do?
A. If you have BT as your Internet supplier you will need to disable parental control or you will be limited to what you can watch. Information how to do it is HERE
In addition to the parental control you must also disable the smart set up within BT HomeHub Very Important!
To disable BT SMART SETUP in your router completely - follow our illustrated guide for the BT Home Hub 4,5 & 6 HERE

Q. My Internet supplier Sky seems to be blocking some add-on's from working what can I do?
A. If you have Sky as your Internet supplier you will need to disable your Sky Shield. A PDF Document on how to do it is HERE

Q. My Internet supplier EE seems to be blocking some add-on's from working what can I do?
A. If you have EE as your Internet supplier you will first need to disable your Orange Safeguard. Information can be found HERE

Q. My Internet supplier TalkTalk seems to be blocking some add-on's from working what can I do?
A. If you have TalkTalk as your Internet supplier you will first need to disable your Home safe security. Information can be found HERE

Q. I have followed the above instructions and I still am unable to access the add-on I want is there anything else I can do to gain access to it?
Some Website may be blocked by your Internet Service Provider or may only be available from a particular country (called Geo-Locked), in this case you will require a VPN (Virtual Private Network) this will give you an IP address from that country or bypass any ISP restrictions. We strongly recommend you look at a VPN for all your Internet activities there are other advantages with using a VPN HERE

Q. I am confused what is the difference between a Proxy and VPN?
A. A proxy acts as a gateway between you and the Internet to provide basic functions that protects you online - hiding your IP address, keeping your anonymity, and providing an encryption on your activities. Think of a VPN as a bigger, better, and badder proxy. A VPN provides better speeds, greater accessibility, and more reliable protection.

Q. Can you recommend a VPN for use with Kodi® and how do I add one to my TVBC streaming Box?
A. More information can be found
HERE

Q. What is a Kodi® add-on?
A. Add-ons are packages that add features and functions to Kodi more information HERE

Q. Do i ever need to clean my smart TV box out from old dead none working add-ons?
A. Yes it's very good practice to clean Kodi out (fresh start) completely every few months or so, because the old add-ons take up quite a lot of space.

Q. My TVBC - Smart TV Box TV Box doesn't turn on?
A. Make sure the plug is pushed fully into your device and plugged into a wall and power is switched on. Contact our technical department if you require further help.

Q. I have jigsaw / squares patterns all over screen after updating how can I fix this?
A. You need to locate the textures.db file and delete it, follow this video HERE.

Q. My Smart TV Box is turned on but nothing displayed on my TV?
A. Make sure that the HDMI cable is fully pushed in all the way on both your TV streaming box and TV. Make sure your TV is on the correct source for the HDMI that the Device is plugged into. Try another HDMI Lead. Sometimes the TV needs to be on the correct HDMI source before the Smart TV Box is turned on so the TV picks it up. Contact our technical department if you require further help.

Q. My display is either too big or too small how to fix this?
A. Click settings then move across to display, then move down to display position press OK, adjust with up or down on remote until the screen fits your TV and then click OK then return. The screen size setup is covered in this video HERE

Q. My Wi-Fi or Ethernet isn't working how do I fix this?
A. Click settings then move across to Network, then drop down to Wi-Fi or Ethernet then click OK a tick should appear, then for Wi-Fi select your Wi-Fi ID from the list then press OK and on screen keyboard appears, enter your password making 100% sure your entering the correct password make sure it says connected before exiting. If you select Ethernet and it's not saying connected check your Ethernet cable is plugged in correctly at both ends. Please watch this video HERE

Q. My videos are buffering a lot please help?
A. Check your Internet speed on your device and on a PC. We recommend a stable Internet speed of 10+ Mbps Download speed, faster the better. The faster Internet connection you have the faster your TV Show, Live Sports and HD Movies will load. If you have under 10Mbps you should consider upgrading your Internet speed. Remember, each Add-ons is separately managed by a Third Party that is not affiliated with tvboxcompany.co.uk in any way! There will be times when these Add-ons do not operate as they should and you may experience down time or slow transfer rates which could cause buffering. When this does happen, we suggest looking for a new source or add-on to correct the problem. "Sometimes it's not your Internet connection that's the problem it can be the file host that is just too busy try another link".

Q. Do you have a guide on how to install real-Debrid account in to Kodi?
A. Yes the guide for installing real-Debrid in to your Kodi can be found HERE

Q. How do I connect my USB wired or wireless keyboard and or mouse to my box?
A. Simply plug in the USB keyboard and/or mouse straight into your box, if its wireless plug the wireless dongle that comes with your wireless USB keyboard/mouse into one of the USB ports on your box. You should not need to reboot your Box, give it a few minutes to load the drivers.

Q. My Device is running quite slow, how can I fix this?
A. Sometimes the KODI Cache gets full up. This can sometimes cause buffering issues. Please follow these steps: From the Android home screen move to settings Tab then move to other click OK then down to more settings, then scroll down to Apps press OK, then scroll down and click on KODI, Move across and down to click clear cache. Don't worry you won't lose any information like user names or passwords.

Q. I sometimes click on a link to watch a Movie or TV show and I get a pop up that says file not found or source unavailable how do I fix that?
A. Some stream sources are listed but do not work. This is not typical but it does happen in KODI sometimes. Just try another link, most likely it will then work, if not simply try another source until it works. Remember every add-on is separately managed by a third party's that is not affiliated with tvboxcompany.co.uk in any shape or form. There will be times when these add-on's do not operate as they should and they may experience down time or slow loading and buffering. When this does happen, we suggest looking at a new source or add-on to correct the problem.

Q. When I try to find a Movie, TV Show or live stream I get am getting an error - network not available or Script Error what can I do?
A. Sometimes add-on's have issues, this can be caused be server issues, Internet issues or server overloads, and this is completely out of our control. If you're getting script error on everything it won't be all the add-on's check your device is connect to the Internet!

Q. I'm having a hard time using the controller that came with my Smart TV Box is there anything else I can use to make navigating the Smart TV Box and KODI any easier?
A. The controller that comes with your streaming box is designed to perform the basic features, you can use a USB wired or wireless keyboard with a built in Touch mouse. Please look in our shop HERE

Q. How do I add more content to my favourites to KODI and access my favourites while using KODI?
A. When you find a TV series or movie that you want to save as a favourite you need to click C on your keyboard or the menu button on your remote control to bring up what's called a context menu, you will be able to click on Save as a Favourite. To access your favourites you will need to click on the star icon located in the bottom left hand corner of the KODI home screen. Click on the star icon and a menu will slide out from the right side of the screen.
You can also add content to a online library called Trakt we strongly recommend the use of this free service, more information and a guide can be found HERE

Q. My time is different on the front display of my T8 or the time is incorrect inside Android how can I correct this?
A. From the Android home screen move to settings press OK, then move across to other then down to more settings press OK, move down until you find date & time press OK, make sure automatic date & time is ticked, now move down to select time zone and make sure that's correct for your location. When connected to the Internet your time will then be automatically set.

Q. What is Trakt and can you explain how i set it up in Kodi?
A. Trakt is an awesome free account, a must for anyone using Kodi in my opinion please watch our guide HERE

Q. Is there any way to un-restrict the download speeds imposed by the file hosts?
A. Yes we highly recommend using a cheap service called real-Debrid more information can be found HERE

Q. What is Real-Debrid and how can it help me with my Kodi set up?
A. This should help you understand what Real-Debrid is all about, i highly recommend it, HERE We also have a guide to demonstrate how to install Real-Debrid HERE

Q. Are there any free accounts in Kodi you can recommend i should sign up for?
A. That's completely your decision, making free online accounts that maybe worth your while would be Trakt.tv, Ororo.tv, Alluc, Filmon, IMDB, Moviesplanet.is. there may well be more.. you will need to enter the user and password in the add-on setting to each account for them to work.

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